Contact us

You have a question for us?

If you have questions or comments about Loto‑Québec’s products and services, contact our customer service department:

By phone

1‑866‑611‑5686

Monday to Friday, from 8:30 a.m. to 4:30 p.m.

Online gaming: 24 hours a day, 7 days a week

By e-mail

• For online games: onlinegames@lotoquebec.com
• For other Loto‑Québec's products and services: customer_service@loto‑quebec.com

To guarantee the confidentiality of the personal information of account holders on lotoquebec.com, our attendants will not answer questions about the account by email.

You won a prize?

There is a procedure to follow to claim a prize. See the page Prize claims for all the details.

Worried about your gambling or that of a loved one?

For information, advice or help, visit the Gambling: Help and Referral website or call 1‑800‑461‑0140.

This phone line is confidential, free, bilingual and available 24 hours a day, 7 days a week.