Contact us

You have a question for us?

Contact our customer service department by e-mail or telephone Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except holidays).

E-mail: customer_service@loto-quebec.com

Telephone: 1-866-611-LOTO (5686) (toll free)

Need help?

If gambling is affecting your life, or a loved one is struggling with a gambling addiction, call this toll free number: 1-800-461-0140.

This hotline is bilingual, confidential, free and available 24 hours a day, 7 days a week.

You won a prize?

There is a procedure to follow to claim a prize. See the page You’ve won? on the Lotteries website for all the details.

To claim a prize by mail (preferably registered mail)

Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC H3C 4L4

Our contact information

Loto-Québec Offices

Head office

500 Rue Sherbrooke Ouest
Montréal, QC H3A 3G6
McGill Metro station

Telephone: 514-282-8000
Fax: 514-873-8999
Website: lotoquebec.com

Business hours at the administrative offices and at the prize claim counter
Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed on holidays)

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Complexe multifonctionnel de Loto-Québec

325 Rue Bridge
Montréal, QC H3K 2C7

Telephone: 514-409-3177

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Québec office

Fleur de Lys Shopping Centre, gate #6
550 Boulevard Wilfrid‑Hamel
Québec, QC G1M 2S6

Prize claim counter
Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays)

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Casinos

Casino de Montréal

1 Avenue du Casino
Montréal, QC H3C 4W7

Telephone: 514-392-2746 or 1-800-665-2274 (toll free)
Fax: 514-864-4950

Website: casinodemontreal.ca

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Casino du Lac-Leamy

1 Boulevard du Casino
Gatineau, QC J8Y 6W3

Telephone: 819-772-2100 or 1-800-665-2274 (toll free)

Website: casinodulacleamy.ca

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Casino de Charlevoix

183 Rue Richelieu
La Malbaie, QC G5A 1X8

Telephone: 418-665-5300 or 1-800-665-2274 (toll free)
Fax: 418-665-5322

Website: casinodecharlevoix.ca

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Casino de Mont-Tremblant

300 Chemin des Pléiades
Mont-Tremblant, QC J8E 0A7

Telephone: 819-429-4150 or 1-877-574-2177 (toll free)

Website: casinodemonttremblant.ca

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Salons de jeux

Salon de jeux de Québec

Fleur de Lys Shopping Centre
550 Boulevard Wilfrid-Hamel
Québec, QC G1M 2S6

Telephone: 1-877-700-5836 (toll free)
Website: salondejeuxquebec.com

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Salon de jeux de Trois-Rivières

1900 Boulevard des Forges
Trois-Rivières, QC G8Z 0A3

Telephone: 1-877-700-5836 (toll free)
Website: salondejeuxtroisrivieres.com

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Access to information request

How to request access to a document

Human resources

Visit our Careers website (in French only) and apply for a job online

Procurement

500 Rue Sherbrooke Ouest, 18th floor
Montréal, QC H3A 3G6

Telephone: 514-285-2929, ext. 120-2404

Sponsorships

500 Rue Sherbrooke Ouest, 20th floor
Montréal, QC H3A 3G6

Telephone: 514-285-2929, ext. 120-3283, or 1-866-277-6660 (toll free)
Fax: 514-873-8999

E-mail: customer_service@loto-quebec.com

How to request a sponsorship

Collection Loto-Québec

500 Rue Sherbrooke Ouest, 20th floor
Montréal, QC H3A 3G6

Telephone: 514-285-2929, ext. 120-3283

Public affairs and press relations

500 Rue Sherbrooke Ouest, 14th Floor
Montréal, QC H3A 3G6

Telephone: 514-499-5151
Fax: 514-499-7143

E-mail: relationsdepresse@loto-quebec.com

See media contacts

Documentation centre

Telephone: 514-499-5188

E-mail: centred@loto-quebec.com

Responsible gambling and social commitment

500 Rue Sherbrooke Ouest, 20th Floor
Montréal, QC H3A 3G6

Telephone: 514-282-8000 or 1-866-277-6660 (toll free)
Fax: 514-285-5607

E-mail: info@lejeudoitresterunjeu.com

Website: agameshouldremainagame.com

Société des casinos du Québec

500 Rue Sherbrooke Ouest, 15th floor
Montréal, QC H3A 3G6

Telephone: 514-282-8080 or 1-800-730-5686 (toll free)
Fax: 514-285-3024

Website: casinosduquebec.com

Group Services
Information and reservations
Telephone: 514-499-5180 or 1-800-665-2274 (toll free)

Société des établissements de jeux du Québec

500 Rue Sherbrooke Ouest, 16th floor
Montréal, QC H3A 3G6

Telephone: 514-282-8090 or 1-800-454-8090 (toll free)
Fax: 514-285-4678 or 1-800-440-7449 (toll free)

Bingo website: bingo-quebec.com
Kinzo website: kinzo.lotoquebec.com