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Contact us

Contact us

  • You have a question for us?

    If you have questions or comments about Loto-Québec’s products and services, contact our customer service department:

    By phone

    1‑866‑611‑LOTO (5686)

    Monday to Friday, from 8:30 a.m. to 4:30 p.m.

    Online gaming: 24 hours a day, 7 days a week

    By e-mail


    To guarantee the confidentiality of Espacejeux account’ personal information for online gaming, our attendants will not answer email requests about your profile or account.

  • You won a prize?

    There is a procedure to follow to claim a prize. See the page You’ve won? for all the details.



    Need help?

    If gambling is affecting your life, or a loved one is struggling with a gambling addiction, call this number: 1-800-461-0140.

    This hotline is bilingual, confidential, free and available 24 hours a day, 7 days a week.

Our contact information

Loto-Québec Offices

  • Head office

    500 Rue Sherbrooke Ouest
    Montréal, QC  H3A 3G6
    McGill Metro station

    Telephone: 514-282-8000
    Fax: 514-873-8999
    Website: lotoquebec.com

    Business hours at the administrative offices and at the prize claim counter
    Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed on holidays)


    See on map
  • Complexe multifonctionnel de Loto-Québec

    325 Rue Bridge
    Montréal, QC  H3K 2C7

    Telephone: 514-409-3177


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  • Québec office

    Fleur de Lys Shopping Centre, gate #6
    550 Boulevard Wilfrid‑Hamel
    Québec, QC  G1M 2S6

    Prize claim counter
    Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays)


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  • Casino de Montréal

    1 Avenue du Casino
    Montréal, QC  H3C 4W7

    Telephone: 514-392-2746 or 1-800-665-2274
    Fax: 514-864-4950

    Website: casinodemontreal.ca


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  • Casino du Lac-Leamy

    1 Boulevard du Casino
    Gatineau, QC  J8Y 6W3

    Telephone: 819-772-2100 or 1-800-665-2274

    Website: casinodulacleamy.ca


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  • Casino de Charlevoix

    183 Rue Richelieu
    La Malbaie, QC  G5A 1X8

    Telephone: 418-665-5300 or 1-800-665-2274
    Fax: 418-665-5322

    Website: casinodecharlevoix.ca


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  • Casino de Mont-Tremblant

    300 Chemin des Pléiades
    Mont-Tremblant, QC  J8E 0A7

    Telephone: 819-429-4150 or 1-877-574-2177

    Website: casinodemonttremblant.ca


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Salons de jeux

  • Salon de jeux de Québec

    Fleur de Lys Shopping Centre
    550 Boulevard Wilfrid-Hamel
    Québec, QC  G1M 2S6

    Telephone: 1-877-700-5836
    Website: salondejeuxquebec.com


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  • Salon de jeux de Trois-Rivières

    1900 Boulevard des Forges
    Trois-Rivières, QC  G8Z 0A3

    Telephone: 1-877-700-5836
    Website: salondejeuxtroisrivieres.com


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