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Contact us

Contact us

  • You have a question for us?
     

    If you have questions or comments about Loto-Québec’s products and services, contact our customer service department:

    By phone

    1‑866‑611‑LOTO (5686)

    Monday to Friday, from 8:30 a.m. to 4:30 p.m.

    Online gaming: 24 hours a day, 7 days a week

    By e-mail

     

    To guarantee the confidentiality of Espacejeux account’ personal information for online gaming, our attendants will not answer email requests about your profile or account.

  • You won a prize?
     

    There is a procedure to follow to claim a prize. See the page You’ve won? for all the details.

     

     

    Need help?
     

    If gambling is affecting your life, or a loved one is struggling with a gambling addiction, call this number: 1-800-461-0140.

    This hotline is bilingual, confidential, free and available 24 hours a day, 7 days a week.

Our contact information

Loto-Québec Offices

  • Head office

    500 Rue Sherbrooke Ouest
    Montréal, QC  H3A 3G6
    McGill Metro station

    Telephone: 514-282-8000
    Fax: 514-873-8999
    Website: lotoquebec.com

    Business hours at the administrative offices and at the prize claim counter
    Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed on holidays)

     

    Find on Google Maps

  • Complexe multifonctionnel de Loto‑Québec

    325 Rue Bridge
    Montréal, QC  H3K 2C7

    Telephone: 514-409-3177

     

    Find on Google Maps

  • Québec office

    Fleur de Lys Shopping Centre, gate #6
    550 Boulevard Wilfrid‑Hamel
    Québec, QC  G1M 2S6

    Prize claim counter
    Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays)

     

    Find on Google Maps

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