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Contact us

Contact us

  • You have a question for us?

    If you have questions or comments about Loto-Québec’s products and services, contact our customer service department:

    By phone


    Monday to Friday, from 8:30 a.m. to 4:30 p.m.

    Online gaming: 24 hours a day, 7 days a week

    By e-mail


    To guarantee the confidentiality of the personal information of account holders on lotoquebec.com, our attendants will not answer questions about the account by email.

  • You won a prize?

    There is a procedure to follow to claim a prize. See the page Prize claims for all the details.



    Need help?

    If gambling is affecting your life, or a loved one is struggling with a gambling addiction, call this number: 1‑800‑461‑0140.

    This hotline is bilingual, confidential, free and available 24 hours a day, 7 days a week.

  • Labour dispute involving our Online Gaming employees


    Please note that, due to a labour dispute involving our Online Gaming team, our services and customer service hours are limited. Regrettably, we’re unable to reply to every email that we receive.

    You can reach us anytime from 8 a.m. to 4 p.m., Monday to Friday.

    In the meantime, we invite you to check out the FAQ section. 

Our contact information

Loto‑Québec Offices


Salons de jeux