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Contact us

Contact us

  • You have a question for us?

    If you have questions or comments about Loto-Québec’s products and services, contact our customer service department:

    By phone


    Monday to Friday, from 8:30 a.m. to 4:30 p.m.

    Online gaming: 24 hours a day, 7 days a week

    By e-mail


    To guarantee the confidentiality of the personal information of account holders on lotoquebec.com, our attendants will not answer questions about the account by email.

  • You won a prize?

    There is a procedure to follow to claim a prize. See the page Prize claims for all the details.



    Worried about your gambling or that of a loved one?

    If gambling is affecting your life, or a loved one is struggling with a gambling addiction, call this number: 1‑800‑461‑0140.

    This hotline is bilingual, confidential, free and available 24 hours a day, 7 days a week.

Our contact information

Loto‑Québec Offices


Salons de jeux