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Contact us

Contact us

You have a question for us?
 

If you have questions or comments about Loto-Québec’s products and services, contact our customer service department:

By phone

1‑866‑611‑LOTO (5686)

Monday to Friday, from 8:30 a.m. to 4:30 p.m.

Online gaming: 24 hours a day, 7 days a week

By e-mail

 

To guarantee the confidentiality of Espacejeux account’ personal information for online gaming, our attendants will not answer email requests about your profile or account.

You won a prize?
 

There is a procedure to follow to claim a prize. See the page You’ve won? for all the details.

 

 

Need help?
 

If gambling is affecting your life, or a loved one is struggling with a gambling addiction, call this number: 1-800-461-0140.

This hotline is bilingual, confidential, free and available 24 hours a day, 7 days a week.

Our contact information

  • Head office

    500 Rue Sherbrooke Ouest
    Montréal, QC  H3A 3G6
    McGill Metro station

    Telephone: 514-282-8000
    Fax: 514-873-8999

  • 45.506385
  • -73.572273

  • Complexe multifonctionnel de Loto-Québec

    325 Rue Bridge
    Montréal, QC  H3K 2C7

    Telephone: 514-409-3177

  • 45.484840
  • -73.554180

  • Québec office

    Fleur de Lys Shopping Centre, gate #6
    550 Boulevard Wilfrid‑Hamel
    Québec, QC  G1M 2S6

  • 46.820961
  • -71.252207

  • Casino de Montréal

    1 Avenue du Casino
    Montréal, QC  H3C 4W7

    Telephone: 514-392-2746 or 1-800-665-2274 (toll free)
    Fax: 514-864-4950

  • 45.505421
  • -73.525780

  • Casino du Lac-Leamy

    1 Boulevard du Casino
    Gatineau, QC  J8Y 6W3See on the map

    Telephone: 819-772-2100 or 1-800-665-2274 (toll free)

  • 45.446153
  • -75.725015

  • Casino de Charlevoix

    183 Rue Richelieu
    La Malbaie, QC  G5A 1X8

    Telephone: 418-665-5300 or 1-800-665-2274 (toll free)
    Fax: 418-665-5322

  • 47.621541
  • -70.144733

  • Casino de Mont-Tremblant

    300 Chemin des Pléiades
    Mont-Tremblant, QC  J8E 0A7

    Telephone: 819-429-4150 or 1-877-574-2177 (toll free)

  • 46.201291
  • -74.567776

  • Salon de jeux de Québec

    Fleur de Lys Shopping Centre
    550 Boulevard Wilfrid-Hamel
    Québec, QC  G1M 2S6

    Telephone: 1-877-700-5836 (toll free)

  • 46.824028
  • -71.251583

  • Salon de jeux de Trois-Rivières

    1900 Boulevard des Forges
    Trois-Rivières, QC  G8Z 0A3

    Telephone: 1-877-700-5836 (toll free)

  • 46.345951
  • -72.561007

Loto-Québec Offices

Head office

500 Rue Sherbrooke Ouest
Montréal, QC  H3A 3G6
McGill Metro station

Telephone: 514-282-8000
Fax: 514-873-8999
Website: lotoquebec.com

Business hours at the administrative offices and at the prize claim counter
Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed on holidays)

 

See on map

Complexe multifonctionnel de Loto-Québec

325 Rue Bridge
Montréal, QC  H3K 2C7

Telephone: 514-409-3177

 

See on map

Québec office

Fleur de Lys Shopping Centre, gate #6
550 Boulevard Wilfrid‑Hamel
Québec, QC  G1M 2S6

Prize claim counter
Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays)

 

See on map

Casinos

Casino de Montréal

1 Avenue du Casino
Montréal, QC  H3C 4W7

Telephone: 514-392-2746 or 1-800-665-2274
Fax: 514-864-4950

Website: casinodemontreal.ca

 

See on map

Casino du Lac-Leamy

1 Boulevard du Casino
Gatineau, QC  J8Y 6W3

Telephone: 819-772-2100 or 1-800-665-2274

Website: casinodulacleamy.ca

 

See on map

Casino de Charlevoix

183 Rue Richelieu
La Malbaie, QC  G5A 1X8

Telephone: 418-665-5300 or 1-800-665-2274
Fax: 418-665-5322

Website: casinodecharlevoix.ca

 

See on map

Casino de Mont-Tremblant

300 Chemin des Pléiades
Mont-Tremblant, QC  J8E 0A7

Telephone: 819-429-4150 or 1-877-574-2177

Website: casinodemonttremblant.ca

 

See on map

Salons de jeux

Salon de jeux de Québec

Fleur de Lys Shopping Centre
550 Boulevard Wilfrid-Hamel
Québec, QC  G1M 2S6

Telephone: 1-877-700-5836
Website: salondejeuxquebec.com

 

See on map

Salon de jeux de Trois-Rivières

1900 Boulevard des Forges
Trois-Rivières, QC  G8Z 0A3

Telephone: 1-877-700-5836
Website: salondejeuxtroisrivieres.com

 

See on map

Access to information request

How to request access to a document

Human resources

Visit our Careers website (in French only) and apply for a job online

Procurement

500 Rue Sherbrooke Ouest, 18th floor
Montréal, QC  H3A 3G6

Telephone: 514-285-2929, ext. 120-2404

Sponsorships

500 Rue Sherbrooke Ouest, 20th floor
Montréal, QC  H3A 3G6

Telephone: 514-285-2929, ext. 120-3283, or 1-866-277-6660
Fax: 514-873-8999

E-mail: customer_service@loto-quebec.com

How to request a sponsorship

Collection Loto-Québec

500 Rue Sherbrooke Ouest, 20th floor
Montréal, QC  H3A 3G6

Telephone: 514-285-2929, ext. 120-3283

Public affairs and press relations

500 Rue Sherbrooke Ouest, 14th Floor
Montréal, QC  H3A 3G6

Telephone: 514-499-5151
Fax: 514-499-7143

E-mail: relationsdepresse@loto-quebec.com

See media contacts

Documentation centre

Telephone: 514-499-5188

E-mail: centred@loto-quebec.com

Responsible gambling and social commitment

500 Rue Sherbrooke Ouest, 20th Floor
Montréal, QC  H3A 3G6

Telephone: 514-282-8000 or 1-866-277-6660
Fax: 514-285-5607

E-mail: info@lejeudoitresterunjeu.com

Website: agameshouldremainagame.com

Société des casinos du Québec

500 Rue Sherbrooke Ouest, 15th floor
Montréal, QC  H3A 3G6

Telephone: 514-282-8080 or 1-800-730-5686
Fax: 514-285-3024

Website: casinosduquebec.com

Group Services
Information and reservations
Telephone: 514-499-5180 or 1-800-665-2274 (toll free)

Société des établissements de jeux du Québec

500 Rue Sherbrooke Ouest, 16th floor
Montréal, QC  H3A 3G6

Telephone: 514-282-8090 or 1-800-454-8090
Fax: 514-285-4678 or 1-800-440-7449

Bingo website: bingo-quebec.com
Kinzo website: kinzo.lotoquebec.com