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Privacy terms

Privacy Terms

Your privacy is important to us

Loto-Québec cares about respecting the privacy of its customers, users of its sites, products, applications and services, as well as that of its employees. In accordance with the obligations established by the Act respecting access to documents held by public bodies and the protection of personal information, Loto-Québec has adopted a governance framework with regard to the protection of personal information, relying on its experience in integrity and security of its operations. Robust measures are therefore in place to ensure the protection of your information.

Our commitments, as well as the roles and responsibilities of the various stakeholders, are described in our Personal Information Protection within Information Management Policy [in French only, PDF – 213 KB].

Personal information protection framework

Loto-Québec ensures that any personal information is collected in accordance with the provisions of the law. Our Privacy Policy informs you how we collect, use and disclose certain information that you provide when using our platforms, applications, products and services. Additional details are also available in the conditions of use of our various products, services and programs.

A collective effort

All members of management and staff are called upon to participate in the responsible management of personal information. Awareness and training activities are put in place to ensure compliance with obligations and good practices.

Measures implemented

Loto-Québec follows up on any incident involving personal information. An assessment of the situation is made immediately, and the necessary measures are taken to reduce the risk of injury being caused. If an incident presents a risk of serious injury, the persons concerned and the Commission d’access à l’information will be notified. If such an incident has an impact on Loto-Québec's IT environment, a response plan is also deployed to correct any problem identified.

Loto-Québec also ensures that user privacy is at the heart of the design of any business or technological project. All projects are therefore subject to a privacy impact assessment and include measures in order to reduce risks to a minimum.

Finally, when personal information is collected as part of a survey, a directive governs its completion. An assessment of the necessity to use it is carried out, which ensures the ethical use of the information collected, the voluntary nature of the survey, as well as the application of measures necessary to protect the personal information processed in this context, taking into account, among other things, its sensitivity and the purpose for which it is used.

Your opinion is important

If you wish to make a complaint regarding the way in which we have processed your information or regarding our practices in this matter, you can do so with the persons responsible for access to documents and the protection of personal information:

Marie-Christine Tremblay
Secrétaire générale et vice-présidente à la direction juridique
500, rue Sherbrooke Ouest, 23e étage
Montréal (Québec)  H3A 3G6


François Racine
Directeur du secrétariat corporatif
500, rue Sherbrooke Ouest, 23e étage
Montréal (Québec)  H3A 3G6


A complaint must be sufficiently detailed to allow it to be processed and clearly indicate the information which makes it possible to verify whether the situation mentioned constitutes a breach of the obligations provided for by law, or of one of our policies regarding the protection of personal information.

Only a person providing their full name and contact details will be informed of the follow-up to a complaint. A form [PDF – 578 KB] can be used for this purpose.

Once the complaint is received, the persons responsible for the protection of personal information will send an acknowledgment of receipt and determine whether it is admissible.

A follow-up indicating the results of the examination and, where applicable, the measures put in place, will be carried out within 30 days of receipt of the complaint. Additional time may be required depending on the nature of the complaint, and the person who filed the complaint will then be informed within the initial 30-day period.