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Responsible gambling

Responsible gambling: our greatest preoccupation

Loto-Québec provides players with an honest, entertaining and secure gaming environment. The Corporation has developed responsible commercialization programs and measures in all its business sectors in order to provide players with information and raise awareness regarding low-risk gaming habits.

Every year since 1999, the Corporation pays $22 million to the Ministère de la Santé et des Services sociaux to invest in:

  • Research on participation in gaming activities and its repercussions
  • Public awareness and prevention
  • Treatment for problem gambling

Our commitment to responsible gaming focuses on minimizing the consequences of excessive participation in games of chance and gambling


Compulsive, pathological and problem gambling – what’s the difference?


These terms are often used interchangeably to describe a player's loss of control over their gambling. For most gamblers, this is a passing phase. But for others, this loss of control will only increase with time and have serious, debilitating effects on both them and those around them.

A gambler may also be identified as having a “gambling problem” or “gambling addiction.” This addiction is characterized by an increasing preoccupation with gambling and a need to bet more money more frequently, leading to spending well beyond one’s means and negative consequences all around.


The Website will allow you to learn more about responsible gaming and the prevention measures offered to players.

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International certification

We have been awarded Level 4 Certification by the World Lottery Association Gaming Framework (WLA), which is the highest international responsible gambling certification. The WLA brings together 150 lottery corporations worldwide. In 2009, the Corporation was the first to be awarded this certification, which has been renewed for a second consecutive time.

Need help?

Are you concerned about your gaming habits or those of a loved one? Are you in need of additional information, advice or help?

Visit or call 1‑800‑461‑0140. This bilingual service is strictly confidential, free and anonymous, and is available 24/7, anywhere in Québec.

The help line provides useful information to help break the cycle of dependence on games of chance and gambling. This service is provided by the Information and Referral Centre of Greater Montréal, which will direct you to the appropriate free agency nearest you.