Retailers
HOW TO BECOME A LOTTERY RETAILER
You are buying a business that already sells lottery?
If you are buying a business that is already equipped with a gaming terminal, please send an email to Gestiondetaillants@loto-quebec.com by providing the following information:
- Business name
- Business address
- Date of acquisition
- New owner name
- Telephone number to reach the new owner.
A Loto-Québec representative will contact you within 24 to 48 business hours.
You would like to sell lottery within your business?
If you own a business that is not equipped with a gaming terminal:
- You must OPEN AN ACCOUNT.
- Click on Become a retailer to create a request.
- Click on Submit to register your request; an acknowledgment of receipt will be sent to you by email.
If the store is already operational, a Loto‑Québec representative will contact you shortly.
Otherwise, a representative will contact you a few days before the store opens.
However, before going further, it is important to read the following documents carefully to familiarize yourself with the obligations and commitments of a lottery retailer:
You already have an account?
If you have any questions about your request to become a retailer, please write to Gestiondetaillants@loto-quebec.com.
AT THE SERVICE OF RETAILERS
Retailer Assistance
The Retailer Assistance team is there to help retailers Monday to Friday from 8 a.m. to 4 p.m. Agents are available to answer their questions about Loto‑Québec products and services, gaming terminal features, billing, online training, as well as policies and procedures related to sales operations.
Contact this team by phone at 514‑499‑5211 or toll free at 1-800-363‑9568.
Training
Sales trainers help retailers and their employees become familiar with the gaming terminal’s features and acquire the knowledge they need to sell lottery products. Many courses are available online. In addition, Loto‑Québec's sales training team offers telephone support and training at the retailer’s premises in some cases.
Retailer management
This team assists business owners who wish to become a lottery retailer. Agents are also responsible of making changes to retailer's personal and banking information. They answer any request regarding installation, moving and removal of gaming equipment.
You can reach this team by email at Gestiondetaillants@loto-quebec.com.
Retailer Hotline
The Hotline team is available to retailers 7 days a week from 7 a.m. to 11 p.m. Agents assist retailers and their employees with technical problems related to gaming equipment or any other emergency that requires immediate assistance.
You can reach this team by phone at 514-899‑7900 or toll free at 1-800-361‑8267.