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Retailers

HOW TO BECOME A LOTTERY RETAILER

You are buying a business that already sells lottery?

 

If you are buying a business that is already equipped with a gaming terminal, please send an email to Gestiondetaillants@loto-quebec.com by providing the following information:

  • Business name
  • Business address
  • Date of acquisition
  • New owner name
  • Telephone number to reach the new owner.

 

A Loto-Québec representative will contact you within 24 to 48 business hours.

 

You would like to sell lottery within your business?

 

If you own a business that is not equipped with a gaming terminal:

  1. You must OPEN AN ACCOUNT. 
  2. Click on Become a retailer to create a request.
  3. Click on Submit to register your request; an acknowledgment of receipt will be sent to you by email.

A Loto-Québec representative will contact you within 7 days to inform you of required conditions to sell lottery.

 

However, before going further, it is important to read the following documents carefully to familiarize yourself with the obligations and commitments of a lottery retailer:

 

You already have an account?

LOGIN

If you have any questions about your request to become a retailer, please write to Gestiondetaillants@loto-quebec.com.

AT THE SERVICE OF RETAILERS

Retailer Assistance

The Retailer Assistance team is there to help retailers Monday to Friday from 8 a.m. to 4 p.m. Agents are available to answer their questions about Loto-Québec products and services, gaming terminal features, billing, online training, as well as policies and procedures related to sales operations. 

Contact this team by phone at 514‑499‑5211 or toll free at 1-800-363‑9568.

 

Telesales

 

Retailers can rely on the telesales team to supply them with lottery products. As a lottery product specialist, the telephone salesperson contacts the retailer to take their order for scratch tickets and makes sure it’s suited to their needs. They also ensure that each retailer is supplied with promotional materials and sales supplies. 

 

Training

 

Sales trainers help retailers and their employees become familiar with the gaming terminal’s features and acquire the knowledge they need to sell lottery products. Many courses are available online. In addition, Loto-Québec's sales training team offers telephone support and training at the retailer’s premises in some cases. 

 

Retailer management

 

This team assists business owners who wish to become a lottery retailer. Agents are also responsible of making changes to retailer's personal and banking information. They answer any request regarding installation, moving and removal of gaming equipment.

You can reach this team by email at Gestiondetaillants@loto-quebec.com. 

 

Retailer Hotline

 

The Hotline team is available to retailers 7 days a week from 7 a.m. to 11 p.m. Agents assist retailers and their employees with technical problems related to gaming equipment or any other emergency that requires immediate assistance.  

You can reach this team by phone at 514-899‑7900 or toll free at 1-800-361‑8267.