Access to information
ACCESS TO INFORMATION
How to make a request for access to information
You may submit a request to access a document that is not available on our website or your own personal information.
The Act respecting Access to documents held by public bodies and the Protection of personal information (the “Access Act”) also recognizes, in addition to the right of access to documents, the right to access your own personal information and to correct the information if it is incorrect or incomplete.
When submitting a request, it has to be sufficiently precise so that the requested document can be identified. For example, it would be preferable to avoid requesting all documents pertaining to a particular subject, so that we can better identify the document to which you are requesting access. If required, we will assist you in identifying the document that might contain the sought-after information.
All requests must be addressed to the persons in charge of access to documents and the protection of personal information:
Marie-Christine Tremblay
Secrétaire générale et vice-présidente à la direction juridique
Loto-Québec
500, rue Sherbrooke Ouest, 23e étage
Montréal (Québec) H3A 3G6
marie-christine.tremblay@loto-quebec.com
or
François Racine
Directeur du secrétariat corporatif
Loto-Québec
500, rue Sherbrooke Ouest, 23e étage
Montréal (Québec) H3A 3G6
francois.racine@loto-quebec.com
Only decisions pertaining to written requests can be appealed before the Commission d'accès à l'information (CAI).
Access timeframe
A reply will be provided no later than 20 days from the date your request was received. This time limit may be extended by 10 days to allow us to properly process your request. If we fail to reply within the applicable timeframes, we will be deemed to have denied access to the requested document.
Accessible documents
The Access Act applies to all documents in our possession, whether they are in written, graphic, audio, visual, electronic or any other form.
According to the Act, the right of access applies only to documents that do not require any computation or comparison of information.
Exceptions to the right of access
The Access Act prohibits access to certain documents and information and allows a public body to deny access, in whole or in part, in certain other cases. The main reasons for refusal under the Act are:
- personal information, except if the person directly concerned consents to its disclosure;
- information supplied by third parties;
- technical, financial, commercial or scientific information;
- information related to investigations or situations involving prevention, detection or repression of crime or statutory offences;
- information related to a security program.
If one of the restrictions provided by the Act applies, we can deny access to the requested document or delete certain parts of the document containing information to which access is not authorized. In such case, the reasons justifying our refusal will be indicated in our decision. We can also deny access to an entire document if the information to be deleted forms the substance of said document.
Free access and related fees
Access is provided free of charge. However, fees not exceeding the cost of the requested document’s transcription, reproduction or transmission may apply.
All fees are detailed in Appendix 1 of the Regulation respecting fees for the transcription, reproduction or transmission of documents or personal information, adopted under the Access Act.
You will be given prior notification of the approximate amount of such fees.
Review of a request for access
If you requested access to a document in writing and access is subsequently refused, you deem the response unsatisfactory or you do not receive a reply within the applicable timeframes, you may, within 30 days of our decision, apply for review to the CAI.
For more information on the Access Act or how to proceed with a request for access, including request templates, visit the CAI website.
Available documents
The Regulation respecting the distribution of information and the protection of personal information, adopted under the Access Act, requires public bodies to distribute certain documents through their website.
You can consult these documents in the Distribution of information section.