How to request access to information

You may submit a request to access a document that is not available on our Web site or your own personal information.

The right of access only applies to documents that can be released without requiring any calculation or comparison of information.

We recommend that you make your request as precise as possible. For example, it would be preferable to avoid requesting all documents pertaining to a particular subject. This helps us to better identify the document to which you are requesting access. We must assist any person requiring our help in finding the sought-after document.

All requests must be addressed to the person in charge of access:

Marie-Christine Tremblay
Person in charge of access to documents and the protection of personal information
Loto-Québec
500 Sherbrooke Street West, 23rd floor
Montréal, Québec H3A 3G6

Only decisions pertaining to written requests can be appealed before the Commission d'accès à l'information (CAI).

Access timeframe

We must respond no later than 20 days from the date your request was received. This deadline may be extended by 10 days, if necessary. If we fail to respond within the prescribed timeframes, we will be deemed to have denied access to the requested document.

Free access and related fees

Access is provided free of charge. However, fees not exceeding the cost of the requested document’s transcription, reproduction or transmission may apply.

All fees are detailed in Appendix 1 of the Regulation respecting fees for the transcription, reproduction or transmission of documents or personal information, adopted under the Act respecting access to documents held by public bodies and the protection of personal information (Access Act).

You will be informed of the approximate amount of the fees beforehand.

Review of a request for access

If you apply for access to a document in writing and access is subsequently refused, you deem the response unsatisfactory or you do not receive a response within the prescribed timeframe (30 days), you may, within 30 days of our decision, apply to the CAI for a review.

For more information on the Access Act or how to proceed with a request for access, including request templates, visit the CAI Web site.