Privacy
PRIVACY POLICY
Objective
Loto‑Québec cares about respecting your privacy. When you provide us with your personal information, we are committed to protecting it.
Your trust is important to us. As such, we want you to be informed about how your information may be collected, used and communicated, as well as your rights on this matter.
Application
When you browse one of our sites or use one of the products and services offered by Loto‑Québec, this Privacy Policy applies to you, which means that you accept its terms and conditions.
Loto‑Québec sites include the websites managed by Loto‑Québec as well as any applications made available to its customers.
Loto‑Québec's products and services include any activity related to games of chance and money, managed and offered by Loto‑Québec, including lotteries, casinos, gaming halls, video lotteries, online gaming, accommodation and restaurants in its establishments, as well as any related services.
YOUR PERSONAL INFORMATION
To what information does this Policy apply?
This Policy concerns the personal information that may be collected by Loto‑Québec when you visit one of its websites or use its products and services.
Personal information is that which allows, directly or indirectly, to identify, locate or profile a person.
What type of personal information is collected?
Loto‑Québec collects your personal information to allow us to provide you with our products and services.
We only use your personal information for the purposes for which we got your consent at the time of collection.
In general, this is information that you provide to us when you interact with us, such as registering on lotoquebec.com, purchasing our products and services, participating in a promotion, or registering for a program.
In certain cases, Loto‑Québec may also collect personal information by using automated technological tools. When you visit our websites, certain information is collected automatically. Only certain information is collected on a mandatory basis and you can consent to improve your browsing experience by allowing us to collect certain additional information.
Except for mandatory navigation cookies, you have the choice of refusing to provide the personal information that we request. In this case, you may not have access to products, services, communications, or programs offered by Loto‑Québec, in whole or in part.
When you use our products and services, we ensure that we only collect the personal information necessary to serve you and to meet our obligations. This information is divided into the following categories:
Identifying information
- First and last name
- Date of birth
- Address
- Telephone number
- Email address
- Information on an identity document (driver’s license, passport, etc.)
- Identifiers
- Photography
This information is used to:
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Establish and validate your identity and eligibility when using our products and services
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Publicize our winners
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Process transactions related to our products and services
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Verify compliance with applicable terms of use
Information about your activities, transactions and interactions
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Playing activities and habits
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Preferences and purchasing behaviors
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Information related to payments, purchases and deposits, including associated bank accounts and credit cards
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Participation in events organized or sponsored by Loto‑Québec or in promotional activities
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Registration for a program (self-exclusion, recognition program)
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Records of your communications with customer service
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Visits to our establishments
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History
This information is used to:
- Give you access to our products and services
- Process your transactions
- Know your preferences and establish your customer profile
- Personalize your experience with our products and services based on your preferences and habits
- Provide services relating to a recognition program
- Promote our products or services that may be of interest to you
- Propose or apply measures related to responsible gaming behavior
- Ensure better customer service
- Carry out quality or safety control, as well as for training purposes
Some of these uses and the resulting actions could be the subject of an analysis carried out using an algorithm.
Information relating to your use of our products and services
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IP address and approximate location
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Browsing habits
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Device type
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Operating system
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Language and communication preferences
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Social Media Communications
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Information obtained through cookies
This information is used to:
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Compile statistics on the use of our platforms, products and services as well as the characteristics of our customers
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Ensuring the optimal functioning of our sites
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Ensure that you are located in Quebec, when necessary
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Recognize you on our websites and mobile applications and identify your preferences
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For study and analysis purposes
Information may also be collected to enable Loto‑Québec to meet its obligations and ensure compliance with certain laws:
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To comply with requests, warrants and orders from police forces, courts or authorized organizations
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To ensure the security of our operations and establishments
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To prevent, detect and control fraud, as well as unauthorized or illegal activities, such as money laundering
Loto‑Québec ensures that only individuals who need access to personal information in the context of their functions have access to it. This may include personnel assigned to marketing activities, customer service, information technology, business intelligence and legal department.
To whom may we release your personal information?
Loto‑Québec may communicate your personal information with your consent or when the law permits or requires it.
When required to provide you with the expected services, we may communicate it to suppliers from whom we require that they respect the same obligations in terms of protection of personal information. If such a supplier is located outside Quebec, Loto‑Québec carries out an assessment of the situation to ensure that the protection applicable there is adequate based on generally recognized principles of protection of personal information.
These suppliers collaborate with Loto‑Québec to provide services related to the processing of payments and financial transactions, the hosting of its sites and the operation of its e-commerce platforms, data analysis, marketing and advertisement.
We never sell your information to third parties.
When the law allows us to communicate your information without your consent or requires us to do so, we keep record of this communication in a register [in French only, PDF – 56 KB].
How is personal information kept?
We keep personal information for the time necessary to fulfill the purposes for which we collected it, such as to provide you the services you have requested. In some cases, laws require us to keep information for longer, such as fiscal matters.
Loto‑Québec establishes and maintains an inventory of its personal information files [in French only, PDF – 417 KB] and proceeds to their destruction when necessary. At all times, we keep and destroy personal information in accordance with the applicable law, while taking appropriate means to ensure its protection.
Personal information held by Loto‑Québec is kept and protected by robust technologies and processes to ensure its integrity and security. We put in place security measures to protect this information against theft, as well as unauthorized access or disclosure. Loto‑Québec holds numerous certifications in information security and complies with generally recognized security standards in the field.
In addition, Loto‑Québec has procedures for detecting and managing security incidents, in the event of any access attempt that could target the personal information it holds.
What rights do you have regarding your information?
Right of access and rectification
You can access some of the information you provided from your account on lotoquebec.com, if you have one.
Otherwise, you can request to consult the personal information held by Loto‑Québec, according to the terms provided by law.
If personal information concerning you is inaccurate, incomplete, or ambiguous, or if its collection, release or keeping is not authorized by law, you can request that it be rectified, following the same procedure as for requesting access to it.
To exercise your rights, you must submit a request to the persons responsible for access to documents and the protection of personal information:
Marie-Christine Tremblay
Secrétaire générale et vice-présidente à la direction juridique
Loto-Québec
500, rue Sherbrooke Ouest, 23e étage
Montréal (Québec) H3A 3G6
marie-christine.tremblay@loto-quebec.com
or
François Racine
Directeur du secrétariat corporatif
Loto-Québec
500, rue Sherbrooke Ouest, 23e étage
Montréal (Québec) H3A 3G6
francois.racine@loto-quebec.com
If you wish to receive a reply in writing, your request must itself be made in writing.
It may take up to 30 days to reply to a request and the law provides for certain restrictions, of which we will inform you, if applicable.
Right to withdraw your consent
You may request to withdraw your consent to our use or release of your personal information.
However, withdrawing your consent may mean that we will no longer be able to provide you with certain products or services, such as online gaming or our recognition program. Otherwise, we will inform you of the consequences of refusal in our request for consent.
To make a complaint
If you wish to make a complaint regarding the way we have processed your information or regarding our practices in this matter, please follow the procedure indicated in the Privacy Terms section of our website.
INFORMATION COLLECTED AUTOMATICALLY
To ensure that your navigation on Loto‑Québec sites functions fully, our servers exchange certain information of technical nature with the browser of your device (i.e. any device that allows access to Loto‑Québec products and services, such as a computer, a tablet or a smartphone). This information is in the form of small text files called cookie files. For these purposes, we place and allow third parties to place cookies that fall into one of the categories set out below.
Cookie files used on Loto‑Québec sites
Functional cookies (mandatory)
These cookies are essential to the functioning of our sites. Without them, our sites or certain parts of our sites may not function properly. For example, these cookies are required to connect to client accounts and to ensure the security of our sites. Their activation is therefore mandatory.
You will also have the option to accept or refuse the following cookies:
Personalization cookies
These cookies are used to improve the browsing experience by remembering certain user preferences. If these cookies are disabled, some preferences will no longer be remembered, but you will still be able to use our sites without problem.
Statistics cookies
These cookies collect information about how users navigate our sites without directly identifying them. The data is used to study and improve your browsing experience. For example, these cookies allow to identify the most visited pages on our sites.
Advertising cookies
These cookies are used to personalize the advertisements that each user sees on our sites and other sites. By deactivating these cookies, you will not see fewer advertisements, but they may be less relevant to you. You may also no longer be able to view certain videos.
Changes to this Policy
Loto‑Québec may modify this Policy at any time. Any modification will be subject to notice before taking effect.
You have questions?
For any questions regarding this Policy, you can contact:
François Racine
Directeur du secrétariat corporatif
Loto-Québec
500, rue Sherbrooke Ouest, 23e étage
Montréal (Québec) H3A 3G6
francois.racine@loto-quebec.com
Effective as of: September 20, 2023