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Press release

COVID-19Suspension of the paying of prizes in person at Loto-Québec prize claims centres

COVID-19Suspension of the paying of prizes in person at Loto-Québec prize claims centres

Montréal, March 18, 2020 – As part of the collective effort to fight COVID-19 transmission and in order to protect the health of our customers and employees, we have decided to suspend the paying of prizes in person in our prize claim centres located at:


  • 500 Rue Sherbrooke Ouest
    Montréal, QC  H3A 3G6


  • 550 Boulevard Wilfrid-Hamel
    Québec City, QC  G1M 2S6


How to claim a lottery prize


  • Prizes worth $600 or less can still be paid by retailers.


  • Winners of prizes worth less than $25,000 can still claim their prizes by mail.


  • Winners of prizes worth $25,000 or more can contact our customer service staff at 1-866-611-6586 or service_clientele@loto-quebec.com to learn more about claiming their prize.


  • The terms for claiming prizes won online at lotoquebec.com remain unchanged.


To claim your prize by mail, please attach the following:


  • A duly completed claim form, also available from retailers.


  • The original winning ticket (ensure the back of the ticket is duly completed; keep a photocopy of the back and front of the ticket).


  • A photocopy of a valid piece of ID (for prizes worth more than $1,000).


  • Mail everything to the address on the back of the lottery ticket:


P.O. Box 7777, Stn. Centre-Ville
Montréal, QC  H3C 4L4


See our Prize Claim page for more information.


Our customer service team remains available to answer any questions you might have. Contact them by phone or e-mail during regular business hours, Monday to Friday from 8:30 a.m. to 4:30 p.m.


You will be informed as soon as our prize claims centres re-open.


We are sorry for any inconvenience caused by these temporary but necessary measures. We thank you for your understanding.


About Loto-Québec

Loto-Québec’s mission is to responsibly and efficiently manage games of chance in a controlled and measured fashion in the interest of all Quebecers. Entertainment is at the heart of its activities. In 2019, Loto-Québec paid out 88 prizes of $1 million or more. The Gagnant à vie and Grande Vie lotteries have provided 23 lucky winners with a lifetime annuity. Major prize winners are listed on the Winners page of the Lotteries site.


Patrice Lavoie
Corporate Director, Media and Public Affairs

For more information:
Renaud Dugas
Senior Advisor, Media and Public Affairs

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